Terms & Conditions | uninterrupted

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Privacy Policy

General information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is all data with which you can be personally identified. Detailed information on the subject of data protection can be found in our data protection declaration listed under this text.

The Controller

The controller of your personal data is uninterrupted Sp. z o.o. with its registered office in Poland, at Storrady-Świętosławy 1C, registered by the District Court of Szczecin-Centrum w Szczecinie, XIII Department of the National Court Register (KRS), under entry number KRS 0000974758, NIP 8513274741, REGON 52215650200000.

How do we collect your data?

Our website can usually be used without providing personal data. The range of the personal data (e.g. name, address or email address) collected on our website is always done on a voluntary basis as far as possible. These data will not be passed on to third parties without your express consent.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. A complete protection of the data against access by third parties is not possible.

Contact form

You can enter your personal data on our website to contact us. The personal data that is necessary for processing your request (mandatory data) are marked. Providing further data may be helpful for the processing of your request, but is not mandatory (optional data). With your consent, this data is used and stored exclusively for the purpose of processing your message (Art. 6 Par. 1 S. 1 lit. a GDPR).

Processing of data (customer and contract data)

We collect, process and use personal data only insofar as they are necessary for the establishment, content or change of the legal relationship (inventory data). This is based on Article 6 Paragraph 1 lit. b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures. We collect, process and use personal data about the use of our website (usage data) only to the extent necessary to enable the user to use the service or to bill the user.

The collected customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Third-Party Software

We occasionally work with third parties who support us with services: Google Analytics and Hotjar tracking technologies. Those third parties might need to access to specific information to carry out their work for us. We rigorously vet these third-party vendors to ensure they meet our privacy standards and limit the data they can access to only what is necessary for them to perform their contracted tasks.

This website is using Tidio, a chat platform that connects users with the customer support of uninterrupted. We are collecting email addresses only with the consent of the users. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy. uninterrupted is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

What rights do you have regarding your data?

We collect and process your personal data only with your consent. Your personal data will be stored in our database for an indefinite period of time (unless you agreed differently). At all this time you have the right to request from us:

access to your personal data,
correction of your personal data,
erasure of your personal data,
restriction of processing,
data portability.

To perform any of your rights please email us at privacy@uninterrupted.tech.
Your request will be resolved in a timely and effective manner. We might contact you to arrange details of your request.
Withdrawal of your personal data will not affect the lawfulness of processing based on consent before its withdrawal.

The complaint can be also lodged to a competent supervisory authority. For Poland the supervisory authority is The Bureau of the Inspector General for the Protection of Personal Data in Poland (https://www.giodo.gov.pl/).

Cookies

What are cookies?

Cookies are online data, in particular text files that are stored in the User’s terminal device (computer, mobile phone, tablet). Primarily, they contain the name of the website of its origin, their unique number, time of storage on the terminal device.

Through the cookies the statistical information about Users’ traffic, visitor activity and the way of using the website are delivered to the Controller. They allow customization of the content and services to the preferences of the User.

What are cookies used for?

In connection with the use of cookies, we pass the most important information about their use.

The cookie mechanism is not used to obtain any information about the Users, except for their behavior on
the Site.
The Controller stores the cookies on the Users’ computers
in order to:
- properly adjust the website to the Users’ needs and optimize the use of the websites,
- remember the preferences and personal user settings, recognizing the device and ensuring the proper viewing of a website tailored to their needs (full and mobile version of the page),
- create the viewing statistics of the website that helps to understand how the Users use the website, which allows improvement of their structure and content.
Due to the Facebook, Instagram and LinkedIn plug-ins being placed in the website, the cookies may also facilitate Social Media to record the presence of the User on the website and to adjust the displayed commercials to the activity
of the User.

What are the types of cookies?

In the website there are used the two basic types of cookies:

a “session” ones (“session cookies”) and
“permanent” ones (“persistent cookies”).

The session cookies are temporary files that are stored in the User’s terminal device until logging out time, leaving the website or disabling the software (web browser). The permanent cookies are stored in the User’s terminal device for the time specified in the cookie files parameters or until removal thereof by the User.

In the website, the following types of cookies are being used:

the “essential” cookies, enabling the use of the services available through the website, e.g. authentication cookie files used for services that require authentication through the website
the cookies used to ensure safety, e.g. used to detect misuses in the field of authentication through the website;
the “performance” cookies, enabling the collection of information about the manner of using the websites of the website;
the “functional” cookies, enable to “remember” the settings chosen by the User and personalize the User’s interface, e.g. in terms of the chosen language or region the User comes from, the font size, the design of the website, etc.

How to block the cookies?

In many cases, web browsers allow the user to store cookies in the User’s terminal device by default. Website Users may change the settings for cookies at any time, for example in order to block the automatic enabling of cookies or to inform the User about them being enabled into the service User’s device. Detailed information about the possibilities and ways of enabling cookies are available in the browser settings or at the following websites:

Moreover the User may block sharing to Google Analytics about their activity on the website by using the following means:https://tools.google.com/dlpage/gaoptout
The Controller hereby informs that the limitations of using cookie files may affect some functions available on the website.

Questions & Contact

We are happy to answer your questions about the processing of your personal data at any time.